Boden, a popular British retailer, has seen tremendous growth since it embraced eCommerce in the late 1990s. As a global brand – selling online in over 50 countries – the challenge has always been to personalize without sacrificing too much time and energy. Continue reading
Ready to trade in your snow boots for sandals, and dark colors for warm pastels? Although spring weather may not be here just yet (at least not here at Movable Ink headquarters in New York!), it’s never too early to start getting excited about the warmer months ahead.
We love how this agile email marketing campaign from Lilly Pulitzer made clever use of social media to create excitement around the new Spring 2014 collection, and also incorporated real-time geo-targeting to show each subscriber the nearest store location.
Lilly Pulitzer encouraged recipients to share what they love about the new spring collection by using #hoorayforspring on Instagram and Twitter. The latest tweets using that hashtag were displayed directly in the email. To make it as easy as possible for subscribers to engage with the campaign, a click on the “Tweet Now” button prompted a tweet with the hashtag pre-populated and ready to send. If a subscriber opened the email on mobile, the tweet loaded directly in the Twitter mobile app using deep linking. Want to test out deep linking to Twitter for yourself? Just click the email image here to share this post!
This campaign also used real-time geo-targeting to display a local map and address information of the nearest retail location where subscribers could shop the spring collection. The store information and map is determined and populated instantaneously at the moment of every email open.
This creative Cyber Monday campaign from RadioShack encouraged subscribers to open the same email at the top of every hour to discover a brand new deal. The featured deal updated automatically within the email so that whenever a subscriber chose to open the message, the latest offer was always displayed. The offers promoted in the email corresponded directly with the hourly deals featured on RadioShack.com.
RadioShack originally tested the idea of updating offers in a single email during Cyber Monday last year, and experienced a 25% lift in click-through rates compared to the year prior. Read more about the retailer’s past experiences with Agile Email Marketing technology and future plans here in Adweek.
This year, RadioShack incorporated even more real-time email content and interactive cross-channel functionality to fully amplify the Cyber Monday shopping experience:
A countdown clock animated to show how many minutes and seconds remained until the next big “deal reveal”. The timer automatically reset at the start of each hour.
- Subscribers were encouraged to tweet their guesses for the next deal, and RadioShack made it as easy as possible for recipients to participate by deep linking to Twitter with a pre-populated tweet. After clicking on “Tweet Your Guess Now”, a ready-to-send tweet loaded in twitter.com if the email was opened on desktop. If the email recipient was instead using a mobile device, the tweet loaded within the mobile Twitter app.
- A live social media feed showed @RadioShack’s latest tweets, which included hints about upcoming deals.
The 2013 holiday shopping season is already underway, which means we’ve been keeping an eye out to see the creative ideas marketers have dreamt up this year to captivate their email audiences.
One recent holiday email that caught our attention comes from Lilly Pulitzer. By using Agile Email Marketing technology, Lilly Pulitzer included an image in this campaign that when clicked, prompted a pre-populated tweet to open that included the #buymelilly hashtag. The image was also deep-linked so that if the subscriber opened the email on a mobile device with the Twitter app already installed, the tweet would load ready-to-send in the mobile app versus requesting a log-in to Twitter in a web browser. The user’s device was detected at the moment of email open, and the optimal click-through action was also determined in real-time.
We love this email because not only does it unite social media and email together seamlessly, but this approach is a clever way to make it easy for fans of Lilly Pulitzer to share with their networks what’s on their holiday wish lists this year.
Check out even more examples of how to use social media in email, as well as our favorite holiday season campaigns, on our Pinterest page. Questions? Reach out to us at firstname.lastname@example.org or request a demo of Movable Ink.
To get you in the Halloween spirit today, here’s one of our favorite spooky emails sent from ivivva, a member of the lululemon family. The email promotes Zombie Yoga Month, a series of local community events held by ivivva where girls all over North America took to their yoga mats to join the “zombie yogapocalypse.”
The agile email included a real-time local map which showed the nearest ivivva store location, hours, and contact information at the moment of email open.
To see more examples of how real-time local maps can be used in email, check out Movable Ink’s Pinterest page.
How often do you take a chance with your email marketing, not knowing if a new approach could be an unbelievable success or a complete flop?
At Best of the Best, a UK-based company that offers their customers the chance to win luxury automobiles through online skills-based competitions, they’re more than familiar with the idea that taking a chance can result in a huge pay-off. Perhaps that’s why when Jarrod Purchase, Email Marketing Manager for Best of the Best, wanted to try something entirely new with an upcoming email campaign, he thought it was worthwhile to give it a shot.
We caught up with Jarrod to learn more about his recent “Hold onto this email” campaign, which encouraged subscribers to check back on the same email message over the course of three days to see new offers. Best of the Best had never launched a multi-day, single-email campaign like this before. Would taking a chance pay-off?
Brooke Burdge, Marketing Manager, Movable Ink: Jarrod, what was the main goal of this campaign?
Jarrod Purchase, Email Marketing Manager, Best of the Best: We run a competition every 15 days to promote discounted tickets for dream car giveaway competitions. We had a few main goals for the “Hold onto this email” campaign. Of course, we were aiming to increase revenue and strengthen customer engagement in a new way. But we also wanted to drive more customers to participate in the competition earlier on in the 15-day period, and to make repeat purchases. Typically, customers participate more towards the end of the competition period since there is less waiting time to find out if they won, and they very rarely purchase more than once in each 15-day competition period.
BB: What did you do differently with this campaign to help you achieve your goals?
JP: Instead of sending three separate emails on consecutive days with three varying offers, we decided to consolidate our efforts into one, fully dynamic email that changed depending on when it was opened. The email became almost like a scavenger hunt in the inbox, where customers could come back the next day to discover something completely new.
BB: Can you walk me through how the user experience changed depending on which day the email was opened?
JP: Sure. If you opened the email on the first day of the campaign, you would see images of three car types in a row. The Aston Martin was labeled “Today,” the Range Rover was labeled “Tomorrow,” and the Porsche was labeled “Wednesday.” The Aston Martin image—the featured deal of the day— appeared in full-color, with the other two brands in black & white. This allowed recipients to see what deals were coming up, but kept the focus on the current deal. At the bottom of the email template, we included five images of different models of the automobile brand being promoted that day. For example, on day one, subscribers would see promotions for five different Aston Martin vehicles in this space. A live countdown clock at the top of the email showed how much time was left until the next day’s featured offers became available.
If the same subscriber re-opened the same email again on day two, they would notice that major changes have taken place. Now, the center image of the Range Rover is in full-color, and the five images at the bottom of the email are promoting various Range Rover models. Also, the headers of the other deal offers have changed—the Porsche is now “tomorrow” versus “Wednesday.” The experience is similar on day three. When the campaign was finished, all images turned to black & white and the call-to-action changed to visit our site for other great offers.
The last thing to point out is that the email was also mobile optimized. When opened on a mobile device, the images in the bottom section dropped underneath each other to better fit the width of a mobile screen.
BB: How did this email perform? Do you have any results you can share?
JP: Overall, the campaign was a success. We saw positive results in re-opens, revenue, repeat purchases. For re-opens, 23% of subscribers who opened the email on the first day returned to open it again on the second day. 7% of the “day 1” openers returned again on the third day.
For revenue, we experienced a 170% increase compared to our forecasted revenue for the 3 days. The campaign was launched at the start of the 15-day period, and as I mentioned earlier, we typically see the most revenue coming in toward the end of the competition. The campaign significantly lifted our early sales, which in turn increased the likelihood of repeat purchases made throughout the rest of the competition period.
Approximately 7% of customers purchased more than once. This number is much higher than what we typically see for repeat purchases during our 15-day competitions.
BB: What might you do differently if you were to launch a similar multi-day, single-email campaign in the future?
JP: We’re curious to see what would happen if instead of giving subscribers a glimpse of the upcoming offers in black-and-white, we simply showed black boxes with question marks to keep future deals a surprise until they were available. It’s unclear whether our subscribers returned to the email because they were anticipating the upcoming Range Rover or Porsche offers, or if their curiosity about upcoming, unannounced offers would have driven even more re-opens. In the future, I’d like to run an A/B test to see which option drives more re-opens and revenue.
BB: How did Movable Ink help you out with this campaign?
JP: Our team at Movable Ink is always a reliable source of new ideas for our email campaigns. Movable Ink’s technology makes it easy for us to experiment more, and to get more creative with the emails we send.
People don’t expect interesting things to happen in their email marketing. They’re used to seeing interactivity and real-time content on the web, but that experience isn’t as common in email. Movable Ink helps us bring that experience into email to strengthen the overall effectiveness of our email marketing channel.
At Best of the Best, we rely strongly on our email program for driving visits to our site and participation in our competitions. This campaign was an entirely new approach for us, and it was risky to try something that we had never done before and weren’t sure how it would turn out. But in the end, we’re happy we did it. It was fun to experiment, and taking the risk certainly paid off for us.
It’s officially football season, which also means sports fans across the country are glued to checking their Fantasy Football team scores. Managing your Fantasy team while on the go is one way to stay ahead of the game—which is where ESPN’s Fantasy Football mobile app comes into play.
To promote the mobile app, ESPN sent the email shown below on the morning of the 2013 NFL Kickoff. By using Agile Email Marketing technology, the same email offered two entirely different experiences when opened on a desktop or on a mobile device.
When the email is opened on desktop, the main call-to-action is to manage the team from your mobile device, and links to more information about the app’s capabilities and the various mobile platforms that are supported. Icons for the AppStore, Google Play, and Windows Phone Store are all shown.
When the same exact email is opened on a mobile device, a few major changes happen. First, the main image is an animated gif of a mobile device with the ESPN app open, scrolling through a team roster to show the functionality of the app. In the example here, the app is shown inside an iPhone screen, but if the fan happened to be using an Android or iPad to read the email, the image of the device shown would match the device actually being used. Also, the call-to-action changes to be device-specific, (notice, “Manage Your Team From Your iPhone”). When fans click on “Download The App For Free,” they are brought directly into the app’s download page on the AppStore, Google Play, or Windows Phone Store—depending the device currently in use.
ESPN gives new meaning to “mobile optimization” with this email. For more tips on how to make your mobile emails stand out, check out our “Mastering Mobile Email” series.
On Friday, October 4, Lee Jeans will partner with the American Cancer Society to celebrate Lee National Denim Day. On this day, supporters are encouraged to wear jeans to work in exchange for a $5 donation to the cause.
The email seen here, sent by Lee Jeans, accomplishes three things very well:
1. Strengthens awareness of Lee National Denim Day
We love this email because it successfully educates recipients on the goal of the movement, offers clear ways to get involved, and simultaneously creates excitement about the taking part in the initiative.
Finish Line used real-time geo-targeting in this agile email marketing campaign to show each recipient a map of the nearest retail store. Since the map is based on each recipient’s current location at the moment of email open, the email is always relevant and highly personalized.
By including barcodes in this email’s template, Finish Line made it even easier for mobile consumers to take advantage of available discounts when in-store.
Over 2 million sports fans tuned in to ESPN last week to watch The ESPYS, an annual awards show that recognizes excellence in sports performance. In advance of the show, ESPN launched this engaging agile email marketing campaign to encourage fans to vote for the best team. The email shown here was sent to a segment of subscribers who had previously identified the Miami Heat as their favorite team.
The email included live social media chatter from fans who used the #ESPYSBestTeam hashtag on Twitter, updated in real-time. A pre-populated tweet with the #ESPYSBestTeam hashtag was launched when a recipient clicked within the body of the email. If the email was opened on a mobile device and the Twitter app was detected as installed, the pre-populated tweet loaded directly within the Twitter app itself versus on a default mobile browser. Learn more about deep linking in mobile email here.
Once the awards were announced, the live tweets section of the email changed to reveal a summary of the winning athletes and teams (if you’re curious, the Miami Heat took home the ESPY for the best team).
Check out more examples of social emails on our Pinterest page.