Category Archives: Movable Ink News

Movable Ink Opens London Office

Movable Ink London office

Movable Ink’s new London office. Source: Gilmoora House

Today we announced the opening of our new office in London!

Investment in email marketing continues to grow at a rapid pace in the UK and Europe, and we have seen increasing demand in the region for Agile Email Marketing technology and services. According to Econsultancy, the UK market for email marketing platforms and services alone was worth an estimated £495 million by the end of 2013, and has been growing at 13 percent year-over-year.

The new office is located at Gilmoora House, 57-61 Mortimer St, London, W1W 8HS and establishes a base for us in Europe to better serve European marketing leaders. If you’re in the neighborhood, please stop by and say hello!

Movable Ink Strengthens Technology Portfolio and Development Team with Acquisitions of Mailrox and Eastmedia

Movable Ink acquires Mailrox and EastmediaWe’re excited to announce our recent acquisitions of technology company, Mailrox, and the digital product studio, Eastmedia. The acquisitions were completed as two separate transactions in the fourth quarter of 2013 and serve to bolster Movable Ink’s technology portfolio and development team.

Mailrox, which allows marketers to easily turn graphic designs into email marketing messages, will be added to Movable Ink’s powerful portfolio of agile email marketing solutions. The London-based company was launched in 2011 and is used by marketers around the globe to quickly create HTML emails in an intuitive, cost-effective and streamlined manner.

“Thousands of email marketers, designers, agencies, and developers have already used Mailrox to spend less time coding and more time being creative, and we are thrilled to add this simple but powerful technology to our portfolio,” said Vivek Sharma, Co-Founder and Chief Executive Officer of Movable Ink.

Eastmedia is a digital product studio with strong focus on user experience design and product development. The company, which was founded in 1999, has worked with leading brands including Dish Networks, ESPN and LinkedIn.

“Eastmedia is one of the best software design and development studios in New York City,” Sharma continued. “Having this incredibly talented team of developers on board adds velocity and creativity to our product development efforts, positioning our company for further growth and innovation.”

Full press release is available here. Welcome to the Movable Ink family, Mailrox and Eastmedia!

Movable Ink Moved! The Top 10 Things We Love About Our New Space

The Movable Ink team is starting the new year off fresh! This past week, we moved into our beautiful, brand new office at 636 Avenue of the Americas. We couldn’t be happier to call this space home, and we’re even more excited about the rapid growth of our company that required the move.

Movable Ink kicked off last year with a team of 17, and grew over 160% to finish out 2013 with a roster of 45 “Inkers.” If those numbers alone weren’t enough to suggest our need for a bigger space, this shot of our Director of Inside Sales, Cameron, taking a call in the printer room during the last day in our old office definitely drives the point home…

Movable Ink new office

We’re in love with our new office, and here are our top 10 reasons why:

1.    Conference rooms for everyone!
Cameron and the rest of the Inkers can now rejoice—with eight total conference rooms, taking calls in the printer room is a thing of the past.

Movable Ink new office conference room

2.    So many new ways to work.
Working on your posture? Swap out your chair for an exercise ball. Quick one-on-one meeting? Snag a pair of comfy swivel chairs. Need to stretch your legs? Head over to a stand-up desk or grab a raised laptop stand. With so many flexible, new ways to get our work done, we’re officially putting the “agile” in Agile Email Marketing.

Movable Ink new office ways to work

3.    The kitchen.
Funky lamps. Bright tile. Double microwaves. Fully stocked fridge. Beer on tap. Lots of seating. Need we say more?

Movable Ink new office kitchen

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Back to the Future: Gmail Turns on Images in Email

Gmail_ImagesOn

UPDATE: Since this post was originally published, real-time content and re-open tracking have returned to Gmail. Learn more in our latest post on how Gmail handles images.

If you’ve been an email marketer (or user) long enough, you might remember a time when you didn’t have to “click here to display images” in order to see images inside of an email. Several large email services began suppressing images by default in the mid 2000s as part of their efforts to protect users from the rampant, uncontrollable messaging abuse that was taking place back then.

Images in email were a primary mechanism for not only confirming live email addresses to spammers, but also for delivering fraudulent phishing emails and dropping viruses and other types of malicious code on users’ desktops. Anti-spam technology has come a long way since those dark days, and today most consumers rarely, if ever, see unwanted and harmful messages in their inbox.

Last Thursday, December 12, Google’s Gmail email service clarified the reasoning behind its recent image handling changes and announced that going forward, all images will be displayed by default in the Gmail inbox. Gmail openers will now immediately see your email with on-brand creative, offers, and clear calls to action. If you are using agile email marketing technology to personalize emails at the moment of open, then you’ve just been given a much greater opportunity to make the sale.

Auto-enabled images provide a better consumer email experience, and are an opportunity for marketers to present more relevant offers. The majority of what Movable Ink offers still works on Gmail (web crops, countdown timers, creative optimization, video) while others (geo-targeting, weather targeting) will work when passing in the location data you have on file. Device targeting is the one real lost opportunity on Gmail, although if Gmail continues to innovate and decides to support media queries, this could change.

Auto-enabling images will give agile email marketers a better opportunity to deliver creative, memorable, and engaging campaigns that stand out in the inbox, and in turn drive increased customer loyalty and conversions. The increase in the number of opens we can expect to see at Gmail is a net positive and, in the long run, a win for both marketers and their customers.

Gmail’s Recent Image Handling Changes

Gmail image caching changes

UPDATE: Since this post was originally published, real-time content and re-open tracking have returned to Gmail. Learn more in our latest post on how Gmail handles images.

Last week, Gmail implemented changes that impact the way the email service renders images that will impact real-time content for a segment of Gmail users.

Below, we hope to clarify the Gmail changes, summarize their impact, and share what actions Movable Ink has taken and is continuing to pursue to address any concerns.

1. What changes were made in Gmail, and what is the impact to Movable Ink?
Traditionally, when a recipient views an email, images are downloaded from the server that hosts the images. This allows information to be communicated back to the image’s host source—such as the user’s current location, device, and time of day.

a.) Gmail is now requesting all images from proxy servers (googleusercontent.com), which incorrectly situates users in its headquarters in Mountain View, California when images are downloaded. This impacts the ability to geo-target image content for those Gmail users who are affected by the changes. (Note: Local Maps using zip codes appended as query parameters are unaffected.)

b.) Gmail is stripping the user-agent headers from the client request, which eliminates the ability to determine the Gmail user’s device and target image content appropriately.

c.) Gmail is removing the cache-control headers from the responses, which forces the user’s images to be stored in their browser’s cache for up to a day. This only impacts live image content if a Gmail user re-opens the email after the first open.

In summary, a limited set of Movable Ink features will not work within a segment of Gmail accounts and, in those cases, will be replaced with default content.

2. What email users are affected by the changes? How big is the impact to my list?
After analyzing our data since the changes were implemented late last week, 2% – 5% of the average enterprise B2C email marketer’s subscriber list is affected by Gmail’s changes, since they only affect recipients that open emails through the Gmail.com desktop client, the Android Gmail app, and the iOS Gmail app.

Not all Gmail users are impacted.

The changes have no impact on Gmail users who access their accounts through Mac Mail, the native Mail app on iOS devices, non-Gmail Android apps, non-Gmail Windows apps, Gmail via Outlook, etc. Additionally, all email domains that are not @gmail.com are not impacted. (Update: As of 12/12, Gmail has rolled out the changes to custom domains as well.)

More Gmail recipients open email on iOS devices (iPhones and iPads) than through any other email service — including web-based Gmail itself, which greatly mitigates the impact of the changes, and is the reason why they only affect 2% – 5% of most email marketers’ subscribers.

Below is a summary of who is affected by the changes:

Gmail Image Caching Impact

3. How is Movable Ink responding to the affected features?
a.) Geo-targeting: We have made it possible for marketers to show default content to users that have images hosted within the Gmail proxy domain. This eliminates any concerns about displaying incorrectly geo-targeted content when a user is falsely identified as being in Mountain View, California.

b.) Device targeting: If a user’s device cannot be detected for any reason, a default version of an email will be rendered and is configurable within the Movable Ink dashboard.

c.) All other real-time content: Other types of real-time content such as countdown timers, social feeds, web crops, and video will appear as intended on the first open of an email. Subsequent opens from an individual recipient will display the original image due to Google’s caching which can last for up to a day.

Our team is in contact with representatives at Google to recommend and discuss alternatives to last week’s changes. We will be sure to share updates as we have more information. If you have any questions in the meantime, please do not hesitate to reach out to us at contact@movableink.com.

Movable Ink Names Ali Byrd Chief Financial Officer

Ali Byrd CFO Movable Ink

We recently announced the appointment of finance and technology industry veteran, Ali Byrd, as our Chief Financial Officer. In this role, Byrd will assume a key position in the overall management of the company, leading finance and strategic planning efforts and managing investor relationships.

“With more than 100 major brands on our client roster and a headcount that has tripled in the past year, our company is growing at an incredible pace,” said Vivek Sharma, Co-Founder and CEO of Movable Ink. “Ali brings a balance of finance, technology and business development experience to our executive team, and will be an invaluable resource as we continue to revolutionize the email marketing space and grow as a company.”

Mr. Byrd has nearly 20 years of experience in technology, corporate development and finance. Prior to joining Movable Ink, Byrd served as Senior Vice President at SecondMarket, where he was responsible for the origination and execution of secondary transactions in the U.S. and Europe. Previous to his role at SecondMarket, Byrd was a Vice President at LimeWire, where he drove monetization of the company’s user base and helped lead the company’s expansion into the paid digital music market. Earlier in his career, Byrd was an investment banker at Lehman Brothers and before that, he spent nearly a decade at Microsoft.

“I believe that Movable Ink’s technology is unmatched in the marketplace, and as brands continue to seek new ways to break through the inbox clutter, we have a tremendous opportunity ahead of us,” said Byrd. “I couldn’t be more excited to be part of this team, and to help this innovative company continue to grow.”

View the full press release here. Welcome to the team, Ali!

It’s Mo Time! Movable Ink is Proud to Support Movember

Proud Mo GrowerThe “Mo Bros” and “Mo Sistas” of Movable Ink are proud to support Movember. Each year during the month of November, men and women join together to raise awareness and funds for men’s health issues as part of the Movember movement.

Since Movember’s inception in 2003, over 3 million people have participated and nearly $150 million was raised in 2012 alone. Movember has helped fund more than 570 programs across the globe in the areas of education and awareness, living with and beyond cancer, prostate and testicular cancer research, and men’s mental health. We’re excited to take part in the movement this year.

Movable Ink Movember progress

After clean shaves on November 1st, we’re just getting started! Stay tuned for even more “mo” to come this Movember!

Why are the “Mo Bros” of Movable Ink growing moustaches as part of Movember? A moustache sparks conversation, and is a fun way to spread the important message of men’s health with others. The moustache is a catalyst for change, and gives men the opportunity and confidence to learn about and discuss their health more openly. The women on our team, also known as “Mo Sistas”, are championing the Movember movement for men’s health through fundraising efforts.

To learn more and to donate to Movember, visit Movable Ink’s Movember network page.

Movable Ink Appoints Adam Stambleck as Vice President of Client Experience

Adam Stambleck

We recently announced the appointment of Adam Stambleck as Vice President of Client Experience. With more than a decade of email marketing industry experience in progressive client services roles, he will lead our Client Experience team and program, and will work closely with the world’s leading brands to implement ROI-focused Agile Email Marketing campaigns.

“Adam is a stand-out Client Experience leader, who is not only immersed and experienced in the world of email marketing, but is also deeply passionate about delivering exceptional experiences to the marketers he works with every day,” said Vivek Sharma, Co-Founder and CEO, Movable Ink. “We are thrilled to have an executive of Adam’s caliber join the team, and are excited about the contributions he will make to the success of our clients, his team, and the company.”

Mr. Stambleck joins Movable Ink from top ranked email service provider Yesmail Interactive, where as Vice President of Account Management, he was responsible for retaining and growing client accounts, and played a key role in the build out of the company’s New York office and operations. Stambleck’s client roster at Yesmail Interactive included household brands such as Google, Avon, eBay, Darden Restaurants, Scholastic, and Panasonic. Prior to Yesmail, Stambleck was Associate Director of Account Management for the direct marketing agency Paradysz.

“Movable Ink is bringing real innovation to email marketing, and I am thrilled to have this opportunity to work with the world’s elite brands to help them take the concept of personalization to a whole new level,” said Stambleck. “With Agile Email Marketing, brands have the ability to better reach, engage, and deliver value to their customers, ultimately creating memorable experiences and driving ROI for their companies.”

View the full press release here. Welcome to the team, Adam!

Upcoming Webinar: Everything You Need to Know About Gmail’s New Inbox, September 4

Gmail Webinar

You won’t want to miss this! Movable Ink, ReturnPath, and the EEC join forces to host a webinar on the hottest topic in email marketing today: Gmail’s new tabbed inbox.

Join us for “The No Hype, Get to the Root of It, Everything You Need to Know About Gmail’s Tabbed Inbox” webinar on Wednesday, September 4 at 2:00 PM EDT. In this 1-hour webinar, industry leaders from the EEC, ReturnPath, and Movable Ink, will explain how Gmail’s new inbox works, share the results of early research into its impact on open rates, and provide strategies and best practices for responding to the changes. Register today to join us on September 4.

To learn more about Gmail’s new tabbed inbox, check out our recent blog post, “The Impact of Gmail’s New Inbox: Top Three Considerations for Email Marketers” and article in Chief Marketer, “Did The Gmail Tabbed Inbox Reinvent Email Marketing?”

Join Movable Ink, Silverpop, and Invodo for “Bringing Email to Life with Video” Webinar on August 28

Video webinar

Join Movable Ink, Silverpop, and Invodo on Wednesday, August 28 at 1:00 EDT for a webinar on “Bringing Email to Life with Video.” This hour-long webinar will offer attendees an overview of why video is a highly valuable tool for creating engaging e-commerce campaigns, and what practical steps you can take to start incorporating video in your email marketing plans.

For more information and to register, please visit the registration page. We look forward to having you join us on August 28!

Can’t wait until August 28 to find out more? Download our video-in-email one-pager today.